The AM Lodge has an exciting vacancy for a Head Guide. The position is responsible for providing leadership and efficiency to AM Lodge’s safari department as a service line. The ideal candidate must be a strong leader with excellent communication skills who is able to motivate and guide the Safari team to deliver exceptional service standards.
Responsibilities
- Must establish the guest’s profile, be it through the information provided before the guest’s arrival or through personal contact with the guest or a guest’s acquaintance.
- Welcome guests and introduce the safari game drive service etc.
- Conduct marketing by word of mouth to bring more business to the company.
- Guide guests during game drives, providing an exceptional wildlife educational experience.
- Effectively manage the game drive function; scheduling, resource allocation, game count and capturing, game drive requirements, etc. to ensure a smooth and convenient guest experience.
- Developing new and innovative ways to enhance guest experience.
- Conduct inspections to ensure safari vehicle safety, preventive maintenance, and other standards are consistently met for a smooth guest game experience.
- Conduct bush walks (trailing)
- Prepare and submit monthly safari/Fleet department report on new developments and challenges.
- Send images to Digital marketing on a weekly basis for our social media pages.
- Design and implement Standard Operating Procedures (SOPs) to enhance efficiency and quality in the guiding department.
- Work closely with lodge teams to develop and maintain exceptional hospitality standards, ensuring a world-class guest experience.
JOB REQUIREMENTS
– Grade 12
– At least 2-4 years’ experience in a big five reserve or 5-star lodge.
– FGASA NQF Level 4 professional membership
– DEAT &THETA registered
– Bird Guide certificate
– SASSETA Rifle Proficiency (PFTC)
– Wilderness First Aid
– Driver’s license with PDP
– Trail guide Certificate
– Cyber tracking Certificate
– Professional Hunting qualification will be an added advantage.
– Health and safety qualifications will be an added advantage.
Applications must be submitted by email to: hr@amluxury.co.za or recruitment@amluxury.co.za