Receptionist

Expired on: Aug 1, 2022

The AM Lodge has an exciting vacancy for a Receptionist. The position will be responsible to provide a friendly, welcoming, and efficient service to all guests and perform clerical duties.

Duties and responsibilities

  • Do warmly welcome for guests at the guest house and attend to their inquiries.
  • Inform guests of the services and accommodation rates in the guest house, make reservations for guests according to their needs, and make sure that all reservations cancelled are affected immediately to avoid confusion.
  • Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the guest house.
  • Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
  • Maintain orderliness at the front desk by arranging documents accordingly and always keeping the front desk area clean to avoid disorder.
  • Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the guest house business running.
  • Report issues of maintenance and malfunctioning appliances to the manager for a quick repair to ensure guests’ comfort and satisfaction.
  • Performs other related duties as assigned.

JOB REQUIREMENTS

Qualifications

  • Must have matric or equivalent.
  • Must have certificate in tourism, guest house or equivalent.
  • First Aid level 1,2 &3

Experience

  • Must have 2 years or more work experience in tourism industry.
  • Excellent command of English, spoken and written.
  • Experience in using POS, Res Request, and Schedule.

COMPETENCIES / SKILLS

  • Team Player, but must be able to work independently where required
  • Must have excellent interpersonal skills
  • Must be an Innovative and constructive thinker
  • Must be pro-active and show initiative and punctuality
  • Must have an ability to work under pressure
  • Be able to resolve problems

Applications must be submitted by email to recruitment@amluxury.co.za by 01 August 2022 (For any inquiries, please contact HR on 011 205 0182).

Job Category: Receptionist
Job Type: Full Time
Job Location: AM Lodge - Hoedspruit
Salary: Market related (according to geographical location)
Sorry! This job has expired.